Return & Refund Policy
1. Overview
At WDPlan, we strive to provide the best event planning experience possible. This policy outlines our guidelines for refunds and cancellations regarding our subscription plans and one-time purchases.
2. Subscription Cancellations
You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to premium features until the end of your current billing cycle. We do not provide prorated refunds for partial months of service.
3. Refund Eligibility
We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our service within the first 14 days of your initial purchase, you may request a full refund. This guarantee does not apply to subscription renewals.
4. One-Time Event Plans
Purchases of single event plans are generally non-refundable once the plan has been created and accessed. However, if you experience technical issues that prevent you from using the service, please contact our support team for assistance.
5. How to Request a Refund
To request a refund within the eligible period, please contact our support team at events@wdplan.com with your account email and the reason for your request. Refund requests are typically processed within 5-7 business days.
6. Exceptions
Refunds will not be granted in cases of account termination due to a violation of our Terms & Use, or if we determine that the refund policy is being abused.
7. Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please reach out to us at events@wdplan.com.